Fast Tech Support Is Just An Email or Phone Call Away
IT Help Desk and Remote Support Services are included with our Flat Rate IT Service Plans or can be delivered to you as a stand-alone “a la carte” service. Contact us for details.
The Tech Wizards IT Help Desk is manned by our local, highly trained team of Wizards who are ready to make your tech problems vanish quickly and efficiently.
Just an email, phone call, or text to our Help Desk will quickly connect you with a Tech Wizard who can assist you over the phone, remotely access your computer to provide needed service, or (optionally) schedule an on-site visit to get you back up and running as soon as possible.
The benefits of our IT Help Desk include:
- Extensive Services – We can help you with most issues right over the phone. Some of the solutions we can provide remotely include:
- Computer Tune-Up/Clean-Up
- Troubleshoot Email Problems
- Troubleshoot Browser Issues
- Troubleshoot Printer Problems
- Virus Removal
- Set Up E-Mail Accounts
- Set Up Printers
- Remove Spyware/Malware
- Troubleshoot Software Problems
- Assistance Formatting Documents
- Password Reset
- Windows Error Fixes
- Fast Problem Resolution – Since we can fix most of our problems remotely from our office over an Internet connection to your computer, you don’t have to wait until a technician scheduled for your service request and arrives at your location.
- An Incredible Knowledge Base – We can help you with just about anything computer related, and when we can't, we'll find someone who can.
- Increased Productivity – With significantly reduced downtime, you'll see an increase in how much work gets done by your employees.
- More Available Capital – Because you're not paying us to be there full time, we reduce your IT costs significantly, leaving capital available for other projects.
