Your business depends on your IT systems. As the Raleigh area’s Connected Technology Partner, we’re confident that we are the only network services, computer support, or IT consulting business in Raleigh that provides these benefits to your business.
Here are the reasons you can depend on Tech Wizards to keep you and your business up and running at peak performance with maximum “uptime”:
- Team of Expert Professionals – Our team of Tech Wizards are experts in computer & network support, cybersecurity, VoIP and unified communications, and managed IT services, using “best-in-class” tools and utilizing “best practice” solutions.
- A “Connected Technology Partner” – We’ll take the time to understand your business as well as your business processes and procedures. Most importantly, we’ll take the time to understand how you and your staff prefer to work in order to deliver the best support possible, customized to your business and your team. We’ll quickly get to know you, and you’ll get to know our team of Tech Wizards. We are proud of what our customers call our “great communications and follow-up” skills (see our testimonials).
- Quick Response – Our average response time is one hour or less. A live person will almost always answer your call during business hours, or you can enter a service ticket yourself via email or through our online portal with our streamlined service ticket system. We can log in to your systems remotely and resolve many issues immediately without the wait for a technician to travel to your location.
- Long-Established and Reputable – Tech Wizards has been locally owned and operated since 2001, a respected leader in the technology community and the industry with an A+ rating with the Better Business Bureau. Our proudest accomplishment is the large number of long-term clients (up to 20 years) who year after year put their trust in us. See our testimonials for more details.
- Experienced – We hire only well-trained professional technicians with a proven track record of technical expertise and great customer service skills. We provide our technicians with continuing education opportunities on a regular basis to allow them to stay current with the latest technology. We won’t be sending out “newbies” to train on your dime!
- Business Savvy – As a small business ourselves, we understand the unique challenges of running a small to medium sized business in the greater Raleigh area. We evaluate and justify technology solutions from a thorough understanding of the business benefits for your company.
- One Stop Shop – As a full service IT support provider, we handle all aspects of your IT infrastructure including hardware and software management, vendor relationships for your internet connectivity, email protection and encryption, maintenance renewals, and any other related technology needs. As your “single point of contact for everything IT”, neither you nor your team members will be distracted from your core business dealing with technology vendors. In the unlikely event we don’t have the skill set to assist you with a specific technology we will provide guidance and resources to experts rather than try to “muddle through” ourselves. With our network of technology partners, we are confident we can handle all of your technology needs. We focus on your IT so you can focus on your business.
- We Grow as You Grow - We have extensive experience with helping company grow so you don’t have to worry about needing to switch service providers as your company gets bigger. No matter if your business grows from 5 employees to 100, we have the capability, capacity, tools, and systems to support you. And if growth isn’t in the budget or you have to downsize, we offer many great packages that can keep your network and data safe while staying within a more modest budget and without the cost of hiring and firing your own inhouse technical support staff.
- Cybersecurity Focus – We understand that there is nothing more important than protecting your privacy and your data. Our strong focus on comprehensive security protections and data backups will let you rest easy knowing you have maximum protection from ransomware, hackers, viruses, phishing attacks, and other cyberthreats.
- Proactive Support – Our service philosophy is proactive, not reactive. With state-of- the-art network monitoring and management, we manage your network and systems 24/7 to identify issues and address them BEFORE they become problems, rather than putting out fires. And our continuous periodic maintenance procedures and automated updates keep your systems running at peak speed and optimal performance.
- Comprehensive Project Management – Our extensive experience managing all types of complex projects means we will handle every detail and coordinate all vendors so you can rest assured that your technology-related projects will be completed on time and on budget.
- No Geek-Speak – You deserve to have your questions answered in plain English. Our technicians will clearly explain what is happening so you understand what went wrong, how or why it went wrong, and what we did to fix it. We’ll avoid the “techno-babble” (unless you need more specific technical details about a given issue).
- 100% Satisfaction Guarantee – We want you to be completely satisfied with our “Worry Free IT” services. We will do whatever it takes to make you happy. We make your tech problems VANISH with no hassles, no problems.
